IT Managed Services Trends & Innovations: What’s Next?

As a full-service partner, Dataprise specializes in technology management and consultancy solutions. It offers a comprehensive suite of services encompassing IT management, cloud solutions, cybersecurity, and strategic consultancy. More and more businesses increasingly rely on managed IT services providers (MSPs) to handle their technological infrastructure, allowing them to focus on core operations. No matter if you’re a small business or a large enterprise, selecting the right MSP is critical for operational efficiency, security, and scalability. We considered the top IT managed services providers as listed by reputable review sites such as Gartner Peer Insights and G2 in addition to scouring blog posts, forums, and official vendor documentation and websites. We then shortlisted them based on how they stand out as MSPs in terms of their cloud and IT services in general as well as customer satisfaction scores.

Andromeda Technology Solutions

This managed IT services provider aims to have long-term relations with their clients and maintain a seamless performance of all integrated systems. Apart from managed services, OSIbeyond’s team assesses companies’ technology state and develops an IT strategy for further improvements. Collaborating with IT managed service providers (MSPs) enables organizations to streamline operations by outsourcing organizational tasks. MSPs aim to provide cost-effective and efficient services, empowering you to allocate internal IT resources to more critical business activities. Ntiva is a managed service provider offering a variety of technology services and headquartered in Chicago. With over 25 years of experience, Miles IT is an all-in-one managed IT services provider serving businesses nationwide.

Trend 3: Continuous compliance as a service will be a bigger focus area.

CTS’s managed IT services include comprehensive IT support, network management, and data protection. Their proactive approach ensures that IT systems are continuously monitored and optimized, reducing the risk of downtime and enhancing productivity. CTS’s commitment to excellence and customer satisfaction sets them apart as a top IT managed services company. Framework IT offers comprehensive solutions, including managed IT, cloud infrastructure, and cybersecurity services.

Business Technology

This reduces the ‘troubleshooting’ process of technical issues and infrastructure management that your existing teams may not be equipped to handle. This also allows your entire team to focus on integral tasks, improving overall efficiency and workplace satisfaction. Certain MSPs have specific technical partnerships with other services and companies such as Microsoft, AWS, Adobe, Cisco, etc. as well as certifications you might require to meet compliance regulations. This model fosters deeper partnerships, where MSPs act as true collaborators in driving business growth by delivering more personalized, outcome-driven services. To improve their relationships with clients, MSPs are recognizing the importance of placing the customer at the center of their service model rather than sticking with traditional subscription or pay-per-project models. According to IBM’s latest Cost of a Data Breach Report, 33% of organizations still have no security AI and automation deployed.

Cognizant: Best for redesigning and reinventing business and operating models

Making an informed decision when selecting an IT Managed Services Provider is pivotal for seamlessly integrating technology into your business operations. By considering these key factors, you can ensure that the chosen MSP aligns with your organizational goals and contributes to the overall success of your business. Request references from current or past clients to gauge the MSP’s reputation and reliability. Client testimonials provide valuable insights into the provider’s performance and customer satisfaction. Choose an MSP that can scale its services to accommodate your organization’s growth and changing needs. A flexible provider will adapt to technological advancements and seamlessly integrate new solutions into your existing infrastructure.

How can a Managed IT Service Provider enhance the cybersecurity of my business?

Access to reliable and secure internet services and devices opens up a new frontier for businesses and teams to thrive. It revolutionizes the way we communicate, providing a platform that transcends traditional constraints and propelling businesses and communities into a new era of connectivity and collaboration. The MSP industry has been growing steadily due to the increasing reliance on technology, cybersecurity needs, and cloud adoption by businesses of all sizes. Available IT services include a wide range of capabilities, like system oversight, 24/7 remote and onsite support, proactive services, and powerful cybersecurity. MSPs use advanced tools and software to monitor clients’ IT systems, networks, and devices remotely. This helps them proactively identify and resolve issues before they escalate into bigger problems.

• These services help improve operational efficiency, allowing your business to respond quickly to technological changes and market demands.
• The company has received an impressive overall KLAS score of 95.2, marking the second year to be highly rated in this competitive category.
• The services include proactive, ongoing support for a variety of infrastructure, platforms, and software needs.
• Their focus on delivering high-quality services has quickly earned them a reputation as a reliable partner for businesses.
• The company uses the latest technologies to create scalable and high-performance custom solutions.
• It offers various services, including IT outsourcing, cybersecurity, compliance, and cloud solutions.
• These solutions cover areas such as DevOps, cybersecurity, digital workspace solutions, digital transformation, and data center and network infrastructure, among others.
• That’s why they deploy and maintain cloud solutions for productivity, offer 24/7 maintenance for any emergencies, and provide managed security to grant data safety.

Bottom line: Choosing an MSP for your business

It’ll help you find a partner that will take care of your IT infrastructure and fulfill your expectations. However, they also consult clients on their existing solutions and develop serverless architectures in AWS. It doesn’t provide a lot of software engineering services as other companies on our list. Clients admit that the company’s specialists fully understand the problem and come up with efficient solutions. The company is known for its expertise in various industries and high-quality service. BairesDev assembles remote teams for collaboration with clients’ internal developers and also handles projects independently.

Managed IT Services Companies Within $100 – $199/hour

They offer a broad range of managed services but focus on digital transformation and modernization of existing systems and apps to empower businesses to keep up with fast-evolving markets. Whether you need a managed IT service provider to fully handle your IT needs, or just a component here and there, take stock of what the providers offer and what you plan to purchase from them. Focusing on the core needs of your business will prevent you from paying for services you don’t use, which will only further the cost-saving benefit of managed IT service providers. Certain vendors offer a pay-as-you-go plan, making it a great choice for businesses whose needs change frequently. Due to the sheer range of services offered, most vendors have a solution for just about any need.

Company

60% of companies said cybersecurity was the top challenge, which led them to partner with an MSP. It has a client-centric approach which makes it a great option for small and medium-sized businesses that may require more attention to detail or have unique IT needs. The ideal provider will be able to handle your immediate needs and scale with your business as it grows in the future.

How do I choose the right Managed IT Service Provider for my business?

Capgemini leverages technology to empower business transformation in organizations globally. Capgemini commands expertise in fields like data, AI, cloud, connectivity, digital engineering, and software and platforms to meet the needs of businesses in design, strategy, operations, and more. It also helps organizations incorporate the public cloud in their hybrid cloud strategies through its enterprise-grade managed services. Managed IT services companies offer a wide range of services, including network management, cybersecurity, cloud solutions, data backup and recovery, IT consulting, and 24/7 technical support. These services help ensure your IT infrastructure is secure, efficient, and up-to-date, allowing your business to operate smoothly.

• If you’re looking to upgrade your systems with powerful automation and features, Cognizant is a great option to check out.
• They’re also adept in front-end technologies like React and Angular, making them versatile in crafting user-centric designs.
• More and more businesses increasingly rely on managed IT services providers (MSPs) to handle their technological infrastructure, allowing them to focus on core operations.
• IBM, one of the best managed service providers, is a pioneer in the IT service industry and currently offers a robust suite of managed services.
• BairesDev assembles remote teams for collaboration with clients’ internal developers and also handles projects independently.
• They offer a broad range of managed services but focus on digital transformation and modernization of existing systems and apps to empower businesses to keep up with fast-evolving markets.
• Known for empowering companies through expert IT support, Network Right specializes in helping clients focus on their core strengths while it handles the complexities of IT management.
• Specializing in transitioning employees to the cloud and shaping the future workplace, Softchoice enables organizations to make strategic decisions regarding their technology environment.
• However, they also consult clients on their existing solutions and develop serverless architectures in AWS.

Dysnix is a managed IT services provider that understands the importance of cloud-based solutions and a properly adjusted infrastructure. For more than four years, they’ve handled projects which other teams failed to complete. Apart from DevOps services, the company also works with machine learning and artificial intelligence. They’ve gathered professional DevOps engineers, Python programmers, and cloud architects to fulfill all clients’ needs. However, it can be challenging to find a trustworthy provider that delivers a quality service.

GEM Technology

Intech Hawaii is located in Honolulu and provides managed IT services, security, and compliance services for local businesses. Since MSPs generally provide many of the same services as an internal IT department, you may wonder whether they’re the right choice for your business. Some MSPs may handle the procurement, installation, and management of hardware and software for clients, ensuring they have the right tools in place to support their business needs. A unique offering from Atos is ‘sustainability tracking’, which helps businesses navigate, improve, and track ESG performance to cut costs while ensuring they meet sustainability goals. The new site, motivems.com, is designed to make it easier for businesses to explore tailored IT and cybersecurity solutions that align with their unique needs. Network Right is at the forefront of IT services, branding itself as the “5G of IT” — a provider of seamless solutions that ensure the uninterrupted growth of businesses.

• Diceus provides a wide range of services from UI/UX design to legacy application modernization.
• We asked top MSP executives to tell us what they see as the biggest challenges to their managed services businesses this year.
• Clients admit that the company’s specialists fully understand the problem and come up with efficient solutions.
• The MSP Pioneer 250 have largely built their business model around providing managed services to SMB customers.
• The process involves reviewing the current infrastructure and objectives, developing an aligned blueprint, preparing systems and processes in place, and executing seamlessly with a designated onboarding team.
• With a high rating of 4.9 on Clutch, the company has obtained more than 10 years of industry experience and completed over 170 projects.
• CTS is a premier managed IT services company offering a broad spectrum of IT solutions to businesses.

Best Firewalls for Small & Medium Business (SMB) Networks

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If you’re using open-source tools, you’ll want to make sure that your managed IT service providers can support them. Open-source tools can come with their own set of tasks for end-users, so if they are a part of your architecture, then a managed IT service provider that knows how to work with these products will be essential. Some providers offer support for a range of open-source tools, and can even help with transitioning to or from them. Motive Managed Services, a division of the Motive Companies, provides Managed IT, Cybersecurity, Private Cellular, and 24/7 U.S.-based NOC support to businesses of all sizes. By simplifying IT management and security, Motive Managed Services enables companies to focus on growth while ensuring their technology remains secure, reliable, and optimized. “We deliver more than just technology solutions,” said Raul Heredia, Chief Technology Officer of Motive Managed Services.

Wipro’s managed services combine cloud adoption, AI-driven IT operations, and comprehensive cybersecurity. These include end-to-end service to provide portfolio analysis, transition, and due diligence and ‘ServiceNXT’, their next-gen managed service framework to bring down operational costs and improve efficiency. Similarly to IBM, Accenture is also a global leader in IT services and consulting aiming to accelerate and modernize IT infrastructure.

Solo Leveling’s Latest Episode Brings Streaming Services to Their Knees

Providing all-inclusive managed IT services, Cortavo is a go-to company for all your IT-related requirements. They’ve helped numerous clients worldwide through successful data migration, enhanced cybersecurity, effective team collaboration, and other solutions. Their developers and DevOps are proficient with various technologies and can deliver flawless software right on time.

To choose the best managed IT services company, consider factors such as their experience, client testimonials, range of services, and responsiveness. Look for companies with a proven track record in managing IT systems for businesses similar to yours. Ensure they offer comprehensive support and customized solutions that align with your specific needs and budget. As a managed IT services provider, their mission is to help companies scale quickly and effectively by streamlining their IT infrastructures.

Their service portfolio includes cloud, cybersecurity, and IT strategy solutions that are both comprehensive and scalable. We asked top managed service provider executives to tell us which emerging technology areas they see as providing the biggest opportunity this year. (Surprise! Not everyone said AI. And those that did had some interesting ideas about how AI could boost their business. Capgemini is an innovative and globally recognized MSP provider that focuses on cloud operations, offering cybersecurity solutions, and IT system modernization. With their expertise, they help consolidate complex IT environments with robust automation and analytics to help businesses adapt to their ever-changing landscapes with ease. HCL Tech specializes in IT infrastructure management that keeps your systems secure with the latest security measures and proactive monitoring, data center operations, and cloud integration services.

The providers ensure the day-to-day operation of the services they offer, and so they deploy, update, manage, and troubleshoot on behalf of the business. Since managed IT service providers can functionally handle most or all of a business IT needs, they can help reduce cost and increase productivity. KLAS also fosters measurement and collaboration between healthcare providers and payers and best practice adoption.

• Deloitte offers services such as information management, enterprise resource planning, and systems integration.
• It has a scalable delivery framework that fosters innovation and helps enterprises mitigate risks and align with their ecosystems.
• Dedicated to ensuring the smooth operation of businesses, SugarShot excels in preemptively identifying and addressing technology problems before they impact business processes.
• They’ve helped numerous clients worldwide through successful data migration, enhanced cybersecurity, effective team collaboration, and other solutions.
• With a focus on implementing scalable technology solutions, the provider is particularly adept at supporting the growth of businesses through strategic and proactive IT management.
• Ntiva offers managed IT services tailored for medium-sized businesses, with a focus on optimizing IT infrastructure, enhancing security, and driving digital transformation.

They help companies streamline IT operations, secure networks, and optimize overall technology infrastructure to boost productivity and growth. IT managed service providers typically provide regular reports on the performance of their clients’ IT systems, helping enterprises make informed decisions about their technology investments and pinpoint areas for improvement. Going forward, a heavy focus will be placed on cybersecurity and data protection by both managed service providers (MSPs) and their clients. As technology evolves, so do the strategies and tools managed service providers (MSPs) use to deliver value, improve service delivery, and enhance client satisfaction. Creating incredible success stories for their clients for more than two and a half decades, Itransition believes in constructing a future with digital technology. Since 1998, the company has built an impressive portfolio of 800+ global clients offering top-quality and highly personalized corporate and consumer application solutions.